FAQ'S

FAQ - Frequently Asked Questions

Welcome to the RLuxarySolez FAQ page! Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly at rluxarysolez@gmail.com.

1. How can I place an order?
To place an order, simply browse our collection on the website, add the desired items to your cart, and proceed to checkout. You’ll be prompted to enter your shipping information and payment details before completing your order.

2. What payment methods do you accept?
We accept a variety of secure payment options, including:

Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal

3. Do you offer returns or exchanges?
Unfortunately, we do not accept returns or exchanges. All sales are final. Please review your order carefully before completing your purchase.

4. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to follow your package's journey until it arrives at your doorstep.

5. How long does it take to process and ship my order?
Orders are typically processed within [X] business days. After processing, shipping times depend on your chosen shipping method. Estimated delivery times can be found in our Shipping Policy.

6. Do you ship internationally?
Yes, we offer international shipping to select countries. International shipping costs and delivery times will be calculated during checkout based on your location.

7. Can I change my order after it has been placed?
Once your order is confirmed and processing begins, we are unable to make any changes. Please double-check all order details before completing your purchase.

8. What should I do if my package is lost or delayed?
Once your package is with the shipping carrier, it is their responsibility. If there are any issues with delivery (such as delays or lost packages), please contact the carrier directly. Unfortunately, we cannot be held responsible for shipping delays or lost items once the package has been shipped.

9. How do I contact customer service?
You can contact us via email at rluxarysolez@gmail.com. Our team is here to assist you with any inquiries and will respond within 24–48 hours.